Wesite Hosting FAQ


  


No Minimum Contract, and No Hidden Charges! How Can This Be?

If you have been shopping around for hosting, you would know that our price is one of the cheapest out there. We are able to do so because we don't plan on making money on our hosting plans. We simply want to offer high speed, reliable service to establish a great name. We are funded by our designing department


Do we place any kind of advertisements on your web site?

No, although we might not be earning money from our hosting plans, we do not need advertisements to cover the cost. Your web site is ad-free! Once again we are funded from our designing department.


How well is your quality and support?

We know price isn't everything, and that is why we provide outstanding quality and support. We have the latest technologies! Furthermore, our support section is so well done, that you will rarely find yourself with questions and if you do we are always here to help!


Do you host adult related sites?

NO, because we do not want to deal with problems adult sites bring.


Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of

making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.


What is a Virtual Domain Hosting?

 

Virtual Domain Hosting means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With Virtual Domain Hosting, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

 

You should check Networksolutions "WHOIS" service to make sure that your desired domain name is available.


Can I subdivide my space and resell it?

 

No, this is called reselling.


Can I access my domain address with or without the "www"?

 

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.


Do you offer dial-up Internet access?

 

No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site


Do you handle the domain registration process?

 

Yes. New Domain Name Registrations will be charged a $19.95 / 1Year Registration fee . If you are transferring your domain name there are no extra fees for that.


What is My Internet Place DNS information?

 

DNS information you will need. You can use this when modifying an existing domain name.

NS1.DESKTOPCARTS.NET

NS2.DESKTOPCARTS.NET


Why do I see "Index of /myusername" when I type in my domain name?

 

The reason you see "Index of /yourusername" is because you do not have your homepage named "index.html" or "index.htm". You must name your homepage "index.html" to see your website up. Some servers use "default.htm" or "home.htm", but that will not work on our server.


When I register a domain name who will have ownership of it?

 

When you register a domain name with us you will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over that.


Can I transfer an existing domain name to your servers?

 

Yes, just be sure to specify that you are requesting a transfer and NOT a new domain on your order. You should keep the service with your current provider while waiting for your registrar to complete the transfer process.

 

If you registered your domain name with a registrar other than with us, the process is a little bit different. You will need to contact that registrar.


How long does it take before my domain name is active?

 

Once your domain name has been registered (or transferred, if applicable), it usually takes about 48-72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.


How do I transfer files to my web site?

 

Files must be transferred to the web server via File Transport Protocol (FTP) or your account's web-based Control Panel. If you need FTP, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. We also provide a web-based Control Panel to make it even easier for you to upload your files.


How would I create pop e-mail accounts?

 You would log into our control panel and e-mail us the pop3 accounts you want created. Once we receive your pop3 request it is processed (normally 24/48hrs). You will then receive a email with your usernames and passwords for your pop3 accounts. If the hosting plan you have only allows a certain amount of pop3 accounts, each additional is a one time $10 setup fee. You will need a outgoing isp mailserver in order to send emails from yourdomain.com.


I uploaded my new webpage, but I still see the old one, what is wrong?

 If you have just uploaded a new website, or a new file to one of your folders, and then you go to your website through your website, you may still see your old webpage, as your browser will be pulling information from your Temporary Internet Folder / Cache. To resolve this problem, empty your Temporary Internet Folder and go to your webpage and click the "refresh" button on your browser. This is applicable to Internet Explorer (IE) only. Users on Netscape should not have this problem.


Will I have unlimited access to update my pages?

You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.


How is billing handled?

You have your choice of monthly, three month, or yearly billing depending on which plan you choose. Your credit card or checking account if you paid by check is automatically debited every month/year.


Can I upgrade my account if I need to?

Yes. You can upgrade your account at anytime. You will just pay the difference between your current account and your new account. There are no extra fees involved in upgrading unless otherwise stated.


Are 3rd level domains (subdomains) available (anyname.mydomain.com)?

Yes, you can have a 3rd level domains (subdomains) installed. There is a one time installation fee of $20. You can have 2 setup for a one-time fee of $20 if you request both simultaneously.


Can you host domain names other than .com .net and .org?

 

We can host any domain name. However we only offer domain name registration and transfer on .com .net and .org domain names. You will be responsible for registering and or transferring the domain name yourself. Once your account is setup, we will provide you with the proper name server settings to use when registering your domain name.

 


Can I have additional domain names point to my current domain?

 

Yes, for a one time $25.00 setup fee (no monthly fee) we can point a second domain name to your main web page. This is a great way to expand the marketing of your site.


How many FTP Accounts for your hosting plans?

 

Just your ftp account for your Website. You can set up more off of your main account for a one time setup fee.


Do you support Microsoft Access?

 

Yes, we support most ASP.


I'm on a Mac can I use a Mac FTP program?

 

Yes, we support Mac FTP programs. All information on how to set up your FTP program to upload files to our servers is available in the control panel once you have an account with us.


How do I get a domain name?

 

You can always register a domain name with us for $19.95 a year with or without having an account.

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